Norwegian Escape Accident - If I Could Give 0 Star I Would

by Amanda
(Ohio)

If I could give 0 stars, I would... NCL has totally screwed up my vacation!

I understand the Norwegian Escape accident and I'm grateful that we were able to be transferred to Norwegian Encore instead. However, I am now out $1000 due to no mistake of my own. Ports changed to Miami. Cool, I get that. But, we now have nowhere to stay when flying into Miami. I had to cancel our Orlando rooms and rental cars with no refund due to the port change and date change. That's $678.93 I'm losing.

When I called Norwegian Cruise Line for help, I was told they cannot help me find a room at a lower rate or reimburse me for the money lost in Orlando. As my trip insurance only covers what NCL booked for us..., per Deborah, "The buck stops with her and there is nothing she can do!"

I GUESS WE'LL BE SLEEPING ON THE BEACH, NORWEGIAN... Your cruise line is garbage.

It is not my fault or my problem that your ship's captain lost control, damaging Norwegian Escape... not my fault, but now my financial problem.
Yes, compensation of a free future cruise is great but doesn't help me now 3 days prior to the sailing.

WE WILL NEVER BE USING THIS CRUISE LINE AGAIN! NEVER!

I never asked what's in it for me or what are you gonna do to make this right? Yet, here I am being a Karen (which I hate being) because NO ONE can help me. After hours of being on the phone, I'm still nowhere. I'll be filing a complaint every chance I get.

I get it - crap happens. But you can't just leave people in a lurch like this... unprofessional and unacceptable!